The Consumer Experience Index

This survey is about live, in-person experiences — things you physically go out and do, like attending concerts, sports events, festivals, theatre, food events, or going on trips and holidays.

We're interested in how important these kinds of activities are in your life. There are no right or wrong answers — we just want to know what you think.
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Section 1 of 6 — About You
What is your approximate annual household income, before tax?
Select one
    Section 1 of 6 — About You
    Which of the following best describes your living situation?
    Select one
      Section 2 of 6 — How You Feel About Experiences
      A reminder: this survey is about live, in-person experiences — things you physically go out and do, like attending concerts, sports events, festivals, theatre, food events, or going on trips and holidays.
      Think about your single happiest memory from the past 12 months. Which of the following best describes what it was?
      Select one
        Section 2 of 6 — How You Feel About Experiences
        When you have spare money to treat yourself, do you generally prefer to spend it on doing things (e.g. going out, events, trips) or buying things (e.g. products, clothes, gadgets)?
        Select one
          Section 2 of 6 — How You Feel About Experiences
          Which of the following, if any, do you personally consider essential to your quality of life — not just nice to have, but something you'd genuinely miss?
          Tick all that apply
            Section 2 of 6 — How You Feel About Experiences
            Which ONE of the following would you be most willing to give up for a month to free up money for a live event or experience?
            Select one
              Section 2 of 6 — How You Feel About Experiences
              How often, if ever, do you deliberately seek out in-person activities or events because you want a break from screens?
              Select one
                Section 2 of 6 — How You Feel About Experiences
                To what extent do you agree or disagree: “I'd feel like something important was missing from my life if I could no longer go to live events and experiences.”
                Select one
                  Section 2 of 6 — How You Feel About Experiences
                  With more entertainment now created or influenced by AI, do you think being at a live, in-person event has become…
                  Select one
                    Section 3 of 6 — What You Do & Value

                    Now some questions about the things you've actually done and what you value about going out.

                    In the past 12 months, roughly how many times have you done each of the following?
                    One answer per row
                    Section 3 of 6 — What You Do & Value
                    Other than holidays and travel, which ONE type of live experience matters most to you personally?
                    Select one
                      Section 3 of 6 — What You Do & Value
                      Think about your best your chosen type experience from the past 12 months. How much of an impression did it leave?
                      Select one
                        Section 3 of 6 — What You Do & Value
                        When you think about what makes going out to a live event or experience worthwhile, which of these matter most to you?
                        Pick up to 30 of 3 selected
                          And which ONE of the remaining options matters least to you?
                          Select one
                            Section 3 of 6 — What You Do & Value
                            Imagine you could either go to a live event in person OR watch it streamed from home in perfect quality, both for free. Which would you choose?
                            Select one
                              Section 3 of 6 — What You Do & Value
                              What, if anything, stops you from going to more live events and experiences?
                              Pick up to 30 of 3 selected
                                Section 3 of 6 — What You Do & Value
                                In the past 12 months, have you done any of the following to manage the cost of live events and experiences?
                                Tick all that apply
                                  Section 4 of 6 — Brands at Live Events
                                  At live events like concerts, festivals and sports matches, brands sometimes set up their own free activities or experiences nearby — for example, a drinks brand with a pop-up bar, a tech company running a gaming zone, or a sponsor's interactive stand.

                                  The next few questions are about these kinds of brand experiences.
                                  In the past 12 months, have you taken part in or visited anything like this at a live event?
                                  Select one
                                    Section 4 of 6 — Your Brand Experience
                                    💡 Think about the most recent time you took part in a brand experience or activation at a live event.
                                    What type of event was it at?
                                    Select one
                                      Section 4 of 6 — Your Brand Experience
                                      Thinking about the brand behind that experience — which of the following best describes the situation?
                                      Select one
                                        Section 4 of 6 — Your Brand Experience
                                        How did taking part affect how you feel about that brand?
                                        Select one
                                          Section 4 of 6 — Your Brand Experience
                                          As a result of that brand experience, did you do any of the following?
                                          Tick all that apply
                                            Section 4 of 6 — Your Brand Experience
                                            What, if anything, was the best thing about the brand experience?
                                            Pick up to 20 of 2 selected
                                              Section 4 of 6 — Your Brand Experience
                                              And thinking about shopping — have you ever been drawn in by a brand experience or demonstration in a physical store that made you buy something you hadn't planned to?
                                              Select one
                                                Section 4 of 6 — Brands at Live Events
                                                Imagine you're at a live event — like a sports match, concert, or festival — and a brand has set up a free interactive experience nearby, with activities, giveaways, and things to try. Which best describes how you'd react?
                                                Select one
                                                  Nearly done — just a few more questions!
                                                  Section 5 of 6 — How You Feel Day to Day

                                                  The next few questions are about how you feel in everyday life.

                                                  How often do you feel lonely?
                                                  Select one
                                                    Section 5 of 6 — How You Feel Day to Day
                                                    Have you ever deliberately gone to a live event or experience because you wanted to feel more connected to other people?
                                                    Select one
                                                      Section 5 of 6 — How You Feel Day to Day
                                                      Have you gone to a live event or experience on your own in the past 12 months?
                                                      Select one
                                                        Section 6 of 6 — Looking Ahead

                                                        Last section — you're nearly finished!

                                                        Over the next 12 months, do you expect to do each of the following more often, less often, or about the same as the past 12 months?
                                                        One answer per row
                                                        Section 6 of 6 — Looking Ahead
                                                        Finally, is there anything else you'd like to share about the role of live events and experiences in your life?
                                                        Optional — feel free to skip this

                                                        Thank you for taking part

                                                        Your answers will contribute to the Consumer Experience Index — a study exploring how the British public values live, in-person experiences.

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                                                        The findings will be published later this year.